WaterlooIT Careers - Available Positions
We are looking for employees that are interested in being a part of a team that is dedicated towards exceptional service, personal development, and a healthy work-life balance. If that sounds like you, please apply today!
Click on a job below for more information on the available position.
Modern IT Service and Support
We provide outsourced IT services for business with a refreshing focus on client support and customer experience.
Level Two Technician
This role is critical to the successful service and excellent support we provide our clients. You will be delivering modern IT solutions for business clients, their users, vendors and partners.
The foundation of this role is technical and focused on best practices and documented procedures in support of the clients IT Policy. This position plays a meaningful role in fostering and growing positive customer experience.
Benefits
Job Type: Full Time
Pay: $65,000 to $100,000
Team: HelpDesk
ROLE DETAILS
- Strategically address the client's requests for support within service level targets
- React to provide real-time, on-time or same-day resolutions
- Troubleshoot to resolve or communicate the cause of most hardware/software issues
- Practice continuous education for yourself; sharing knowledge to improve your skills
- Utilize your ability to work independently and with a small team as required
- Balance communications to a wide-ranging audience of business users
- Gather appropriate information, screenshots and history for escalation to Level 2 Support
- Use technical documents from the Knowledge base to fulfill support requests
SKILL REQUIREMENTS
- Triage, Inbound: filtering calls, tickets and emails and routing to Level 2 support
- Triage, Alert: monitoring & responding to server notifications, antivirus triggers etc.
- Microsoft Baseline Support (Windows 10, 11, Office 365 basics, associated applications)
- Support Hardware, peripherals, M365 users' & management, mailbox and services
- Ensure time, tasks and documentation are consistently documented
- Participate in group-approval processes and feedback for continuous improvement
ADDITIONAL
- Valid driver's license and transportation to/from
- Security Clearance and clean drivers abstract
- Maintain the ability to pass a Security Clearance check
- Participate in the Work-safe atmosphere
- Provide sufficient notice for time away/off to be approved by management
- Monday to Friday 9am to 5pm – 40 hours per week
INCLUSIONS
- Expenses incurred in support of clients or their daily role and approved by a manager
- Continued education including courses, certifications and training
- Computer hardware to perform in their role
COMPENSATION
- Vacation time
- Health & dental benefits included after 3-month probationary period
- Monthly review of personal and professional advancement and upcoming goals
- 6-month performance review and annual compensation review
Typical work week will be 40 hours, operational needs may dictate that you occasionally work more and subject to statutory requirements, your pay compensates you for all hours
Your chance for an awesome career.
Join our Team!
Modern IT Service and Support
We provide outsourced IT services for business with a refreshing focus on client support and customer experience.
Level One Technician
This role is critical to the successful service and excellent support we provide our clients. You will be delivering modern IT solutions for business clients, their users, vendors and partners.
The foundation of this role is technical and focused on best practices and documented procedures in support of the clients IT Policy. This position plays a meaningful role in fostering and growing positive customer experience.
Benefits
Job Type: Full Time
Pay: $40,000 to $60,000
Team: HelpDesk
ROLE DETAILS
- Strategically address the client's requests for support within service level targets
- React to provide real-time, on-time or same-day resolutions
- Troubleshoot to resolve or communicate the cause of most hardware/software issues
- Practice continuous education for yourself; sharing knowledge to improve your skills
- Utilize your ability to work independently and with a small team as required
- Balance communications to a wide-ranging audience of business users
- Gather appropriate information, screenshots and history for escalation to Level 2 Support
- Use technical documents from the Knowledge base to fulfill support requests
SKILL REQUIREMENTS
- Triage, Inbound: filtering calls, tickets and emails and routing to Level 2 support
- Triage, Alert: monitoring & responding to server notifications, antivirus triggers etc.
- Microsoft Baseline Support (Windows 10, 11, Office 365 basics, associated applications)
- Support Hardware, peripherals, M365 users' & management, mailbox and services
- Ensure time, tasks and documentation are consistently documented
- Participate in group-approval processes and feedback for continuous improvement
ADDITIONAL
- Valid driver's license and transportation to/from
- Security Clearance and clean drivers abstract
- Maintain the ability to pass a Security Clearance check
- Participate in the Work-safe atmosphere
- Provide sufficient notice for time away/off to be approved by management
- Monday to Friday 9am to 5pm – 40 hours per week
INCLUSIONS
- Expenses incurred in support of clients or their daily role and approved by a manager
- Continued education including courses, certifications and training
- Computer hardware to perform in their role
COMPENSATION
- Vacation time
- Health & dental benefits included after 3-month probationary period
- Monthly review of personal and professional advancement and upcoming goals
- 6-month performance review and annual compensation review
Typical work week will be 40 hours, operational needs may dictate that you occasionally work more and subject to statutory requirements, your pay compensates you for all hours
Your chance for an awesome career.
Join our Team!
Modern IT Service and Support
We provide outsourced IT services for business with a refreshing focus on client support and customer experience.
WaterlooIT provides comprehensive IT Services for Small and Medium-Sized Enterprises. With a refreshing focus on client support and customer service, our Managed IT team supports users, devices, servers, networks and all things cloud related. We help reduce risk and improve effectiveness for our clients.
The ideal candidate will have a strong understanding of sales and administrative tasks with a background or passion for technology. You will be responsible for providing exceptional customer service and capitalizing on business opportunities, managing the sales pipeline, and closing deals. As an Inside Sales Representative, you will work closely with our sales teams to support existing clientele, new prospects, engage with decision-makers, and position our products and services to meet their needs.
Benefits
Job Type: Full Time
Pay: Negotiable
Team: Sales
Key Responsibilities
- Generate new business opportunities through inbound sales activities Serve our clients by understanding their business needs and IT requirements
- Develop and maintain relationships with decision-makers
- Manage the sales pipeline and provide regular updates to the sales team
- Complete administrative tasks relating to clients or in support of other team members
- Collaborate with the team to identify opportunities for development
- Develop and maintain relationships with decision-makers
Requirements
- Generate new business opportunities through inbound sales activities
- Serve our clients by understanding their business needs and IT requirements
- Develop and maintain relationships with decision-makers
- Manage the sales pipeline and provide regular updates to the sales team
- Complete administrative tasks relating to clients or in support of other team members
- Collaborate with the team to identify opportunities for development
If you are a team-player with a passion for technology and a proven track record on an internal team, we would like to hear from you. Please submit your resume and cover letter for consideration.
Your chance for an awesome career.
Join our Team!
Modern IT Service and Support
We provide outsourced IT services for business with a refreshing focus on client support and customer experience.
WaterlooIT is one of the leading MSPs in the Waterloo region, providing IT support and services to a variety of businesses. We are seeking a Business Development Representative to join our team and help us continue our growth.
The ideal candidate will have a strong sales background and a passion for technology. You will be responsible for generating new business opportunities, managing the sales pipeline, and closing deals. As a Business Development Representative, you will work closely with our marketing and sales teams to identify new prospects, engage with decision-makers, and position our services to meet their needs.
Benefits
Job Type: Full Time
Pay: Negotiable
Team: HelpDesk
Key Responsibilities:
- Generate new business opportunities through outbound sales activities
- Qualify prospects by understanding their business needs and IT requirements
- Develop and maintain relationships with decision-makers
- Manage the sales pipeline and provide regular updates to the sales team
- Negotiate and close deals to meet or exceed sales targets
- Collaborate with marketing to identify new market opportunities and develop targeted campaigns
Requirements:
- Proven track record in outbound sales, preferably in the technology or IT services industry
- Excellent communication and interpersonal skills
- Strong customer focus and ability to build relationships
- Ability to work independently and as part of a team
- Demonstrated ability to achieve sales targets and quotas
- Familiarity with CRM software, sales automation tools, ConnectWise and Microsoft Office
If you are a self-starter with a passion for technology and a proven track record in outbound sales, we would like to hear from you. Please submit your resume and cover letter for consideration.
Your chance for an awesome career.
Join our Team!
Your resume is kept in confidence and will not be shared with any 3rd party or agency.
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