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WaterlooIT Inc. Privacy Policy

What information do we collect?

When ordering or requesting a quotation on our site, you may be asked to enter your name, email address, street address and telephone number so that we may contact you regarding your request. The purpose of this is: to serve your needs, to personalize your experience, to improve our website and to improve customer service.

WaterlooIT Inc. does not collect personally identifiable information from visitors of the Site, unless such information is provided on a voluntary basis, such as by completing an online form or submitting an email. Online forms and email messages are not secure methods of information exchange and visitors of the Site should exercise caution in transmitting any information, personal or otherwise, using these means.   We may use email addresses and other personally identifiable information to contact visitors who have voluntarily provided such information.

To improve our website, we collect aggregate information on what pages are accessed or visited by our customers and information volunteered by the customer, such as survey information and/or site registrations. We may periodically use cookies to record session information. The information we collect is used for internal review and is then discarded, used to improve the content of our web page, or used by us to contact consumers for marketing purposes.

We do not sell or rent user information with other organizations. We share customer information only with those companies and individuals we employ to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail.

If you supply us with your email or mailing address on-line, you may receive periodic mailings from us with information on new products and services or upcoming events. All users can unsubscribe from any email newsletters by clicking unsubscribe from the bottom section of our emails or replying with "Unsubscribe Me" in the Subject line.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events.

We process credit card information, phone, and in person, but not by email or on our website.

Display Advertising & Remarketing

WaterlooIT Inc. has implemented and uses Google Analytics remarketing to advertise online. This means that third party vendors including Google post our ads on various websites across the internet. WaterlooIT Inc. and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double Click cookie) together to inform, optimize and serve ads based on someone's past visits to our website.

Third Party Links

Our website has links to our suppliers product catalogues for your benefit. These third party sites have separate and independent privacy policies. We therefore take no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about third party sites.


Privacy Officer

Address any concerns or questions regarding our privacy policy to:

Attn: Privacy Officer

564 Weber St N, Unit 2

Waterloo, ON  N2L 5C6


Policy published in accordance with the Office of the Privacy Commissioner of Canada > 

Last updated: December 2021