About WaterlooIT

WaterlooIT allows organizations to stay focused on their day-to-day operations while reducing expenses and improving user security and support.

Today there is an ever-evolving demand to utilize technology with customers,
vendors, and partners. The increasing necessity for digital security, identity
management and industry compliance are often barriers for small, medium and enterprise businesses. We offer solutions, options, and the experience to
fulfill the business goals effectively.

We bring end-to-end solutions to clients for productivity and security.
We safeguard their systems, improve workflow and gain productivity in both the office and work from home setting.

WaterlooIT Inc. supports a variety of sectors including financial, health,
insurance, legal, manufacturing, retail, transportation and more. Clients benefit
from our partnerships with Acronis, Adobe, BitDefender, Cisco, Dell, SentinelOne, Lenovo, Microsoft. Larissa Dufresne, one of the founders of WaterlooIT, states, "Supporting users, devices and business systems provides our clients with a single source and responsible party for their technical landscape."

What sets us apart?

Our leadership team supports gender equality and parity in
the workplace. Our strength comes from diversity, inclusion, and forward
thinking. We proudly highlight our female lead technical support service with
an intentional focus on the customer experience, open communication and
inclusion in the workplace.

Our unique approach has resulted in customer satisfaction that is unmatched by our competitors.

WaterlooIT provides businesses with fractional or full-time Information Technology Service Management. We support the users, devices, networks and cloudy places.

We provide outsourced information technology support for business.  Our focus on client support and customer experience will result in a near zero churn, supplemental recurring revenue streams and produce efficiencies allowing our support services to scale far and wide with little additional capital requirements.

Excellent customer experience is at our core. Our focus on each interaction having an effective, efficient outcome with courtesy follow up verification departs from the typical technical support experience. It further engrains us with the users and the organization in what is typically known to be intensely loyal.